These are the standard terms and conditions.
All work undertaken by The Picnic Tribe shall be on these terms unless specifically varied in writing and agreed to by both parties prior to the event.
All of our picnics require a 50% retainer that is non-refundable and due at least 10 days before your booking. This retainer covers styling and coordination and is needed to secure the date of your picnic. The remaining balance must be paid at least 72 hours prior to the event. If the client fails to pay the remaining balance at up to 72hours prior to the event, then their picnic experience will be canceled and no refunds will be made per our cancellations & refund policy.
If your picnic is booked 8 days before the event then the full payment is required. Payment can be made by credit card via a secure payment link that will be sent to your email after we finalise your picnic details. You will receive a receipt on your email right after you complete the process. The payment takes 48h to be finalised so when it does you will receive a confirmation email from The Picnic Tribe.
In the event of bad weather, the client is notified 48h in advance and they are given the option of rescheduling their event with no extra charges, upon availability within the next 24h. In case the client wants to continue with their event on their selected date, when they are already informed that there is a chance of bad weather, they lose the right to reschedule. Reschedules can not be made on the day of the event.
Cancellations & Refund policy
We don't offer any refunds but we will reschedule your picnic or issue a credit if you cancel up to 72 hours in advance.
- 72 hours-12 hours, we charge a 50% cancellation fee.
- Same-day cancellations and no shows will not be issued a credit.
We do not give any refunds in case one or more of the clients' quests do not show up. The client can make changes on the number of guests up to 7 days before the event, upon availability. After that, no changes can be made.
Covid 19: In this uncertain environment, we understand that you may appreciate some flexibility with your bookings. Therefore, if our services are restricted due to Covid – 19 government regulations and we can no longer service your booking then you will be able to transfer your booking and all monies paid, to any available date in the future. Should you decide to CANCEL your booking or postpone to a date for which we are already booked, then the cancellation policy as outlined above will apply.
No booking will be held without a 50% retainer.
All the picnic equipment belongs to The Picnic Tribe and is to be returned in the same condition as you found it. Any loss or damage to the equipment will be charged for accordingly. Stains to linen and equipment will be cleaned accordingly and may result in dry cleaning or professional cleaning charges.
If you wish to reschedule due to other circumstances, we will require a minimum of 72 hours notice and must be approved by The Picnic Tribe booking team. Availability varies.
A travel fee will apply for locations that are outside of central Nicosia. This includes every location outside a 25km radius from Nicosia city center.
All gift vouchers are valid for 1 year. No extensions are available, and vouchers are not redeemable for cash. Our picnic gift vouchers can be used for picnics on any day except on Valentine’s day, Woman's Day, Mother's Day and National holidays.
All Picnic Tribe grazing platters are subject to change, depending on seasonal produce availability. We reserve the right to replace an item on the menu with something equally as gourmet and delicious.
Terms of Service
Location: The nature of the picnic is access to public spaces. The maps we provide to clients are meant to serve as a guide. We may take liberties with set up to allow for the best experience possible. We may move a picnic for any number of reasons, some of the most frequent are safety, privacy (we cannot control who will be in a public space and when,) access to shade, views and other reasons. We cannot guarantee an exact location although we will do our best to acquire access to said location. If we cannot garner access, we will set up in another suitable location nearby. All local rules, signs, laws and other permissions apply. We cannot guarantee privacy in public spaces, as there will be people. In case you select a location that is not on our list and ultimately is not suitable for picnics due to security or other reasons, then we have the right to deny service.
Weather: All reservations are weather permitting. In the event of a rare rain event, we will do all we can to accommodate a dry picnic either by moving the location or by rescheduling you to another day or time. No refunds will be issued for weather-related changes.
Food: Please be sure to let us know of any food sensitivities before booking. All our platters are prepared by different local grazing platter specialists. Please know that they prepare food in a kitchen where cross-contamination is possible. They cannot guarantee cross-contamination won’t happen.
Safety: We take the utmost care in cleaning and maintaining furniture and decor items. Please only use these items in the manner which they were intended.